Privacy Policy

1. Introduction

CrestStoneLumen ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy details how your information is collected, utilized, shared, and protected when you visit our website creststonelumen.sbs or make use of our yacht charter services.

By utilizing our services, you are giving your consent to the data practices described in this document. This policy is in accordance with privacy laws that are effective including the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other pertinent privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

Personal information that you willingly supply to us is gathered when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Engage in surveys or promotional events

Such information can include:

• Your name and means of contact (email, telephone number, address)
• Financial information (handled securely through third-party services)
• Details of your charter preferences and needs
• Contacts for emergencies
• Information about dietary needs or health conditions (if given)

2.2 Information Collected Automatically

Automatic data collection occurs regarding your device and your pattern of use when you access our website:

• IP address and locational data
• Browsing application type and version
• Visited webpages and duration spent on our site
• Referral sites
• Device specifications (type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking mechanisms are employed to improve your experience on our website. These methods permit us to:

• Recall your choices
• Analyze how our website is used and its effectiveness
• Deliver customized content
• Enhance our offerings

Management of cookie preferences is available through your browser settings or our cookie consent notice.

3. How We Utilize Your Data

The reasons for using the data we collect are:

• Service Provision: To execute yacht charter services, manage bookings, and contact you about your reservations
• Support for Customers: To address your questions and deliver support when needed
• Processing Payments: To handle billing and process payments
• Safeguarding and Security: To guard the integrity of our operations and to prevent fraudulent activities
• Promotional Activities: To send you offers and news (subject to your agreement)
• Site Enhancement: To study usage trends and upgrade the performance of our website
• Legal Observance: To conform to applicable laws and regulatory demands

4. Sharing and Disclosure of Information

We don't sell, exchange, or lease your personal details to outsiders. We may disclose your data under the following situations:

4.1 Service Providers

We may share details with service providers we trust who aid us in several areas including processing payments; web hosting and maintenance; marketing through email; tracking and analyzing performance; customer support.

4.2 Legal Obligations

We may have to disclose your information if demanded by law or in response to legal processes, subpoena, crises, or investigations into possible unlawful conduct.

4.3 Business Transactions

Your data may be part of assets transferred in deals such as mergers, acquisitions, or asset sales.

5. Security of Data

Appropriate technical and organizational precautions are in place to guard your personal information against unauthorized access, changes, sharing, or destruction. These include encryption, protected servers, regulated access, periodic assessments, and training for staff.

Yet, no method of internet transmission or electronic storage is impervious to vulnerabilities. We cannot ensure the complete security of your information.

6. Retention of Data

We maintain personal information only as required to fulfill the intentions it was gathered for or as demanded by legal requirements. Typical retention periods are:

• Charter reservations: 7 years (for tax/legal reasons)
• Promotional communications: until you choose to unsubscribe or request deletion
• Analysis of website traffic: 26 months
• Client support interchanges: 3 years after the final interaction

7. Your Control and Rights

You have rights to access, rectify, delete (depending on legal prerequisites), transport, opt out from promotional messages, and manage cookies. For exercising these rights, rendezvous with us using the information below.

8. Services Offered by External Parties

8.1 Google Analytics

Google Analytics is our tool for analyzing web traffic. You have the option to opt out through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Social media platforms which we link to may operate under their own privacy policies.

8.3 Payment Processing Firms

Financial transactions are conducted securely by third-party services adhering to PCI DSS compliance.

9. Transnational Data Movement

Your details may be relocated and processed in nations distinct from United Kingdom. We enforce suitable measures aligned with pertinent privacy regulations.

10. Youth Privacy

We don't market to individuals below 13, nor do we wittingly collect their information. If you become aware that a minor has supplied us with their details, make immediate contact with us.

11. Alterations to the Privacy Policy

Periodic updates to this Privacy Policy may occur to reflect shifted practices or legal mandates. Notification of such updates will be done by updating our policy on the site, by communication with registered users, or through a notice on our website. Continuing to utilize the service post-update signifies agreement to the amended terms.

12. How to Reach Us

For enquiries about this Privacy Policy or our data handling practices, below is how to get in touch with us:

13. Adherence to Google's Advertising Consent Policies

We are in compliance with the consent stipulations of Google's advertising. Adjustments to cookie/tracking settings are possible at any point via our cookie controls.